The Seattle Housing Authority needed a custom website developed from the ground up to better serve existing and prospective clients. It must be mobile responsive, intuitive to use by a diverse constituency, as well as quick and easy for staff to update content using a content management system.
What We Did
- Drupal Design & Development
- Content Strategy
- Web Design
- Responsive & Mobile Design
Fuse IQ built a completely redesigned website employing an easy-to-navigate user interface and built on a modern content management system (Drupal). The Drupal Website is now highly usable on a variety of mobile devices with up-to-date and relevant content.
About the Project
In 2016, Fuse IQ was contracted by the Seattle Housing Authority to do a complete redesign and rebuild of their website. As an important and essential service provider in the city of Seattle, SHA provides long-term, low-income rental housing and rental assistance to approximately 35,000 people, representing more than 17,000 households. Their website is an essential resource to their existing and prospective clients and evolving their website, improving their digital services and web presence is essential to the mission of SHA. Fuse IQ became and continues to be, their partner in achieving these goals.
Mobile Responsive Website: Those Seeking Housing May Only have a phone
Through our user research we determined most of those seeking housing did not have a laptop or desktop computer and typically accessed information from a phone. Creating an easy-to-use mobile experience was imperative.
With the updated website, users navigate the necessary information for searching, finding and applying for housing on their mobile devices. Additionally, they could have the site fully translated to their native tongue using Google Translate. Because there are people from many different backgrounds seeking housing, and many languages were needed, this was a reliable and low cost solution.